Shipping and Delivery Policy

Thank you for visiting and shopping at www.australiasmanuka.com.au. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery time estimates

Shipping charges for your order will be calculated and displayed at checkout. Free shipping is available Australia wide. We use the Australia Post shipping calculator API for all delivery estimates locally and internationally.

Delivery times will vary depending on your location and the shipping method you chose at checkout. If you’re in Australia please allow 4-7 working days for your order to arrive.

International customers can expect their orders to arrive between 7 and 14 days from the time the order was placed.

Delivery delays can occasionally occur. If your order hasn’t arrived within a reasonable timeframe, please use our CONTACT FORM and include your order number. We will do our very best to expedite delivery of your order.

Shipment to P.O. boxes

www.australiasmanuka.com.au ships to PO Boxes internationally.

Shipment confirmation & Order tracking

You will receive an Order Confirmation email when you place your order. Limited order tracking is available, however please use our CONTACT FORM for detailed tracking information.

Customs, Duties and Taxes

www.australiasmanuka.com.au is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

www.australiasmanuka.com.au is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently ship to most countries around the world. To find out if we ship to your country enter your address on the postage calculator during check out. Places we do not ship to include: South America, Central America, Africa and New Zealand.