Refund and Returns Policy

If for any reason you are not completely satisfied with your purchase, we will give you a 30 day money-back guarantee from the time you receive the goods. Please email us at orders@australiasmanuka.com.au within that time if you are not satisfied with your purchase so that we can resolve any problems.

This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you prepay all postage.

You assume any risk of lost, theft or damaged goods during transit therefore advise you take out shipment registration of insurance with your postal carrier.

AUSTRALIA’S MANUKA PTY LTD will not be responsible or parcels lost or damaged in transit if you choose not to insure.

If you have any questions on how to return your item to us, please use this CONTACT FORM.

Australia’s Manuka P/L

T/A Australia’s Manuka
ABN 28 161 452 768
PO Box 2083
Byron Bay, New South Wales 2481

 

If you have any inquiries regarding this document email orders@australiasmanuka.com.au